Responsible Gambling
At Lucky Mister Casino, we want gambling to remain a form of entertainment, not a source of pressure or harm. Our responsible gambling approach puts your wellbeing first. Set limits before you play, take breaks, and only spend time and money you can afford. If gambling stops feeling manageable, pause your activity and use the support options available. The tools and guidance on this page are here to help you stay in control, recognise when you may need support, and find help for yourself or someone close to you.
Player protection
Gambling should never be used to solve money worries or recover losses. You can choose to stop at any time. Lucky Mister Casino Responsible Gambling information and account tools are available to support safer play.
If you are under 18, you must not use gambling services. Keep your account details private, and do not gamble with money needed for essentials such as rent, bills or food.
Tools to manage your activity
Set limits and take a break
Use the Responsible Gambling area in your account to set daily, weekly or monthly deposit limits. Limits can be reduced at any time. Increasing a limit after reducing it has a seven-day waiting period.
Loss limits are available for daily, weekly and monthly periods. Choose an amount that fits your circumstances and stop when you reach it. Session reminders can be set for 30 or 60 minutes, with a reality check after two hours of play.
Need time away? Choose a time-out of 24 hours, 7 days or 30 days. Self-exclusion is available for at least six months. A 24-hour consideration period applies. You can also register with GAMSTOP to exclude yourself from online gambling sites licensed in Great Britain.
Recognising when gambling may be a problem
It may be time to seek support if you:
- spend more time or money gambling than you planned;
- chase losses or borrow money to keep gambling;
- hide your gambling or feel anxious, guilty or irritable about it;
- neglect work, relationships or everyday responsibilities.
You do not need to wait until things feel serious to ask for help.
Staying in control
Decide your time and spending limits before you start. Take regular breaks and avoid gambling when upset, under pressure or affected by alcohol or drugs. Do not treat gambling as a way to earn money. If you reach a limit or feel you are losing control, stop and use a time-out or self-exclusion option.
Getting help and support
For confidential advice in the UK, contact GamCare at gamcare.org.uk, where 24/7 chat support is available. You can also contact Gamblers Anonymous at gamblersanonymous.org.uk or use GAMSTOP to set up online self-exclusion.
If you are worried about someone, speak to them without judgement and encourage them to contact a support service. If there is an immediate risk to someone’s safety, contact emergency services.